Terms of Service

01 Our service

Freelok is a platform that connects clients with independent freelancers. Freelok is not the employer of any freelancer and is not responsible for the quality of services provided by freelancers.

02 User accounts

• Users must provide accurate information
• Each email address and phone number may only be linked to one active account
• Users are responsible for keeping their login credentials secure
• Sharing accounts is prohibited

03 Freelancer responsibilities

Freelancers agree to:

• Provide truthful profile information
• Upload a valid government ID for verification
• Deliver services professionally
• Communicate respectfully
• Arrive on time for accepted bookings
• Complete accepted work unless cancelled through the platform

04 Client responsibilities

Clients agree to:

• Provide accurate booking information
• Pay for bookings according to the payment process
• Treat freelancers respectfully
• Confirm job completion honestly

05 Payments

• Clients pay before work begins
• Payments are held until the job is completed, or an administrator resolves a dispute
• Platform fees are shown before payment
• Freelancers receive the amount they set; applicable platform fees are paid by the client

06 Cancellations

Clients and freelancers may cancel bookings only according to the platform's cancellation rules. Repeated abuse of cancellations may result in account suspension.

07 Suspensions & account removal

Freelok may suspend or permanently remove accounts that violate these Terms. Reasons may include:

• Fraud
• Harassment
• Fake identities
• Abuse of the payment system
• Illegal activities
• Repeated violations of platform rules

08 Disputes

If a disagreement occurs, either party may contact Help & Support. Freelok administrators will review the available information before making a decision.

09 Privacy

Freelok protects personal information according to the Privacy Policy. Government IDs are used only for identity verification and are accessible only to authorized administrators.

10 Changes

Freelok may update these Terms from time to time. Continued use of the platform means you accept the updated Terms.